Account access
Use Forgot password on the sign-in screen to request a secure recovery email. If you believe someone accessed your account, reset the password, review active accounts, and contact support.
Report or block
Open the menu on a post, LIVE, message, or profile to report harmful content or behavior. Blocking prevents unwanted interaction through supported surfaces. For an immediate threat, contact local emergency services.
Delete your account
In the app, open Profile → Menu → Account & Safety → Delete Account. Follow the confirmation steps to permanently request deletion. If you cannot access the account, email support from the address associated with it.
Privacy requests
For access, correction, deletion, or another privacy request, email support and identify the ALTIMIT username and account email involved. Do not send passwords or full identity-document numbers by email.
Technical problems
Include what you were trying to do, the screen where it happened, your iPhone model, iOS version, ALTIMIT app version, and a screenshot when appropriate. Never include passwords, recovery codes, or payment details.
EMAIL SUPPORT